What Is Reputation Management?

Reputation Management is a service that helps businesses monitor, measure, and manage their online reputation. In today’s competitive landscape, it’s more important than ever for local businesses to know exactly what their customers are saying about them online and take the necessary steps to protect their brand. Customer reviews on sites like Google, Facebook and Yelp can influence consumer purchase decisions and have a direct impact on sales. Maintaining a positive online reputation is crucial for businesses and can improve brand perception, search engine rankings, and overall sales.

Why Do Online Reviews Matter?

  • 97% of consumers search for local businesses online
  • 86% of consumers read reviews for local businesses
  • Consumers read an average of 10 online reviews before feeling able to trust a local business
  • 57% of consumers will only use a business if it has 4 or more stars
  • 78% of consumers trust online reviews as much as personal recommendations
  • 89% of consumers read businesses responses to reviews

Source: Bright Local Local Consumer Review Survey | Online Reviews Statistics & Trends
Brikwoo reputation management

What are Some of the Different Features of Brikwoo’s Reputation Management Tool?

⭐️Review Monitoring
Easily track all of your online reviews at the source from the top review sites including Google, Yelp and Facebook.

⭐️ Reputation Reports
Our daily Reputation Management Reports give you insight into key metrics such as average star rating, total reviews, reviews by star rating and more.

⭐️ Automatic Email Notifications
Keep track of new reviews and how they are performing with a daily report delivered right to your inbox.

⭐️ Respond to Reviews
Easily identify who, when and where the reviews were left so you can respond in a timely manner.

⭐️ Social Sharing
Promote your best reviews by sharing them on social media.

⭐️ Review Request Form
Help stop negative reviews and increase 5-star reviews with the Review Request Form.

We'd Love To Hear What You Think!

Learn more about how we can help your online reputation.